Policies and Related Information
Please take a moment to view our policies and related information
Autogrilles Low Price Guarantee
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You will never pay more for any product at AutoGrilles-guaranteed!
If you happen to find the same product at a lower price, we will refund the difference - plus $1 - promptly.
Terms and Conditions
Price comparison includes merchandise selling price plus equivalent shipping method and handling charges. Expedited shipping offers may not be available for price-matched orders. The item also needs to be the identical product available for purchase from an authorized dealer and not a pricing error. This offer excludes manufacturer restrictions, rebates, liquidations, auction sites (Ebay, Amazon, etc.), coupons, promotional offers, employee discounts and membership club stores. Price-match discounts cannot be combined with Autogrilles promotional offers. Illinois/Wisconsin or Ontario residents – price matches do not include state or province sales tax.
On rare occasions, erroneous price or availability listings may appear on this site or independently operated affiliate sites. While we apologize for the inconvenience such an error may cause, Autogrilles reserves the right to correct inaccuracies at any time, with or without notice, and update any related orders. We also reserve the right not to price match against any erroneous price listing on this site or any other site. For more information on site errors and corrections, please see our full terms and conditions.
INFORMATION GATHERED BY AUTOGRILLES.COM.
This is Autogrilles' online privacy policy ("Policy"). This policy applies only to activities Autogrilles.com engages in on its website and does not apply to Autogrilles.com activities that are "offline" or unrelated to the website. Autogrilles.com collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the Autogrilles.com website can include information such as the type of browser you are using, browsing patterns, originating web pages, number of visits to Autogrilles.com, vehicle selections, items viewed, pages viewed, and the length of the visit to the website.
You may also be asked to provide personally identifiable information on the Autogrilles.com website, which may include your name, address, telephone number, and e-mail address. In addition, if a purchase is made, we collect credit card information, billing and shipping address, customer information, vehicle information, and prior purchases. This information can be gathered when feedback or e-mails are sent to Autogrilles.com, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information. You may always choose not to provide the requested information, but you then may not be able to participate in the particular activity that requires such information. If you do provide us with your personally identifiable information, you agree that we may contact you to provide you with information we believe may be of interest to you.
COOKIES
We use cookies to track certain browsing patterns on the website. Cookies are small bits of data cached in a user's browser. Autogrilles.com utilizes cookies to personalize your experience on Autogrilles.com, assist you in using Autogrilles.com, and allow us to compile site usage statistics to better improve our goods, services and products. Cookies may also be used to conduct marketing and promotional efforts, tailor advertisements to your browser, or determine the popularity of our content. The cookies collect certain identifying information, including customer identifiers generated by us, as well as a visitor ID that will, in certain circumstances, be matched with personally identifiable information. However, no other user information is gathered by cookies.
Google Adsens Policies
Log Files
Like many other Web sites, www.autogrilles.com makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.
Cookies and Web Beacons
www.autogrilles.com does use cookies to store information about visitors preferences, record user-specific information on which pages the user access or visit, customize Web page content based on visitors browser type or other information that the visitor sends via their browser.
DoubleClick DART Cookie
.:: Google, as a third party vendor, uses cookies to serve ads on www.autogrilles.com.
.:: Google's use of the DART cookie enables it to serve ads to users based on their visit to www.autogrilles.com and other sites on the Internet.
.:: Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL - http://www.google.com/privacy_ads.html
Some of our advertising partners may use cookies and web beacons on our site. Our advertising partners include ....
Google Adsense
These third-party ad servers or ad networks use technology to the advertisements and links that appear on www.autogrilles.com send directly to your browsers. They automatically receive your IP address when this occurs. Other technologies ( such as cookies, JavaScript, or Web Beacons ) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see.
www.autogrilles.com has no access to or control over these cookies that are used by third-party advertisers.
You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. www.autogrilles.com's privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.
USE AND DISCLOSURE OF INFORMATION.
Except as otherwise stated below, we do not and will never sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to confirm and process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, to obtain reviews, ratings or testimonials relating to your experience with Autogrilles.com products purchased, and for statistical purposes for improving our site. We will disclose your personally identifiable information to third parties for tracking purposes, to charge your credit card (or process your check or money order, as appropriate), fill your order, improve the functionality of our site, perform statistical and data analyses, deliver your order and deliver promotional emails to you from us. For example, we must release your credit card number to confirm payment; and release your mailing address information to the delivery service to deliver products that you ordered.
Autogrilles.com may use non-personal "aggregated data" to enhance the operation of our website, or analyze interest in the areas of our website. Moreover, we may in some circumstances disclose personally identifiable information to third parties to enhance your experience on our website. Additionally, if you provide Autogrilles.com with content for publishing or feedback, we may publish your username or other identifying data.
Autogrilles.com may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. Autogrilles.com may also provide such personally identifiable information in response to a law enforcement agency's request or as otherwise required by law. Your personally identifiable information may be provided to a party if Autogrilles.com files for bankruptcy, or there is a transfer of the assets or ownership of Autogrilles.com in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.
From time to time we may disclose certain information (names, postal addresses, telephone numbers and non-sensitive transactional information such as your purchase history, amounts paid and products ordered) to direct marketing companies for trade or rental purposes. You may opt out, or instruct us not to distribute such information to third parties in the future by sending an email with such instructions to sales This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; however, we may not be able to provide you our full range of services if we cannot distribute certain personally identifiable information.
OTHER WEBSITES.
Autogrilles.com is not responsible for the privacy policies of websites to which it links, including the Co-Branded Sites. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party's privacy policies before consenting to the transfer of data or providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.
SECURITY.
Autogrilles.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. Your transaction is secure in that you would pay nothing in the event that an unauthorized charge was made to your credit card after purchasing from Autogrilles. However, Autogrilles.com cannot guarantee the security of any information that is disclosed online.
AFFILIATE PROGRAM.
Autogrilles.com has Affiliate Programs who may gather information from you. Such information is not governed by the terms of this Privacy Policy.
SWEEPSTAKES, COMPETITIONS AND CONTESTANTS.
If you enter any of the above you may be asked to provide contact information which may be used for administration and promotional purposes. Your consent to such use is a condition of your participation. The awarding of any prize to you will be subject to the execution of liability, Publicity Releases and an Affidavit of Eligibility in compliance with the rules applicable to the relevant promotional activity.
CHILDREN.
Autogrilles.com does not knowingly collect personal information from children under the age of 13. Children are not permitted to use the Autogrilles.com website or services, and Autogrilles.com requests that children under the age of 13 not submit any personal information to the website. Since information regarding children under the age of 13 is not collected, Autogrilles.com does not knowingly distribute personal information regarding children under the age of 13.
CORRECTIONS AND UPDATES.
If you wish to modify or update any information Autogrilles.com has received, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
MODIFICATIONS OF THE PRIVACY POLICY.
Autogrilles.com reserves the rights to modify it's privacy policy at any time and will notify you by posting an amendment to the privacy policy on the website. Such modifications will become effective on the day they are posted. Autogrilles.com encourages you to frequently review the privacy policy for any modifications.
Effective: Jan 1, 2008.
Autogrilles.com guarantees that every transaction you make will be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at Autogrilles. We have processed more than 500,000 problem free orders. Autogrilles.com servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer, AOL, and Apple's Safari's browser. This ensures that only Autogrilles.com can read your personal information. We reveal only the last four digits of your credit card numbers when confirming an order. We will, however, transmit the entire credit card number to the appropriate credit card company during order processing.
After you click on the "checkout" button, be sure that the website's URL always begins with https://www.autogrilles.com/
The "s" in "https://" at the beginning of the URL means you are logging into a secure page. If the URL does not begin with https, you are not on an Autogrilles page.
Ultimately, your personal information is protected by the password you created when you registered for an account at Autogrilles on the "Log-In" page. Please keep this password confidential. No representative of Autogrilles will ever ask you for your password. The confidentiality of your password is yours to protect.
If you have emailed any of our departments but have not received a response, it may be that our email replies are being blocked by your browser settings, spam filters or by your internet service provider (ISP).
Even legitimate commercial email, like email from our customer service departments or Order Status notifications can be blocked. If you believe this is happening, you may be able to add us to your Safe Sender List or address book to eliminate the problem. You may also want to review the help section of your email program or contact your ISP and see how to loosen the settings that filter or block email that you receive.
Once you've made changes to your settings, email us once more and we'll gladly answer your question again. If you still do not receive a reply, email us with "Contact Requested" in the subject line with your telephone number in the body of the email and one of our friendly customer service representatives will promptly contact you by telephone.
2039192 Ontario Inc. d/b/a AutoGrilles Automotive Accessories ALL RIGHTS RESERVED. Please refer to the legal notice below for terms of use. This Web site is operated by AutoGrilles. The Web site address for AutoGrilles is http://www.Autogrilles.com. The mailing address for 2039192 Ontario Inc. is Box 1213, Guelph, Ontario, N1G 5C2, Canada.
All users of this Web site agree that their access to and use of this Web site are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at the user's own risk. These terms and conditions further are subject to change at any time without prior notice. Any such changes will be reflected on the Legal Notice page of the AutoGrilles Web site.
All content, graphics, code and software used on or incorporated into this Web site, and the arrangement or integration of all such content, graphics, code and software, are subject to any copyrights held by or licensed to Blue 2039192 Ontario Inc. and/or Autogrilles or in respect of which 2039192 Ontario Inc. and/or Autogrilles is protected or entitled to by operation of any law, and all rights thereto are specifically reserved. Permission is granted to electronically copy and print hard copies of pages from this Web site solely for personal, non-commercial purposes related to the placement of an order or shopping at Autogrilles. Any other use of this website's content, or information contained in this Web site is strictly prohibited, unless the written permission of Autogrilles first is obtained.
This website may contain typographical errors or inaccuracies and may not be complete or current. Autogrilles therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.
This Web site, and any information or content on this Web site, are provided "as is," with all faults. Autogrilles makes no representations or warranties of any kind, whether express or implied, with respect to this Web site or content or information available on or through this Web site. Except as otherwise provided under applicable laws, neither 2039192 Ontario Inc. nor its corporate affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this Web site or any other Web site linked to this Web site. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if 2039192 Ontario Inc. and/or Autogrilles is notified in advance of the potential for any such damages. "Autogrilles," as well as page headers, custom graphics, buttons, images and other content on this Web site are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by 2039192 Ontario Inc. and/or Autogrilles or in respect of which 2039192 Ontario Inc. and/or Autogrilles is protected or entitled to by operation of any law. Other trademarks, product names and company names or logos used on this Web site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this Web site is strictly prohibited.
2039192 Ontario Inc. and/or Autogrilles does not make any representations or warranties about any Web site you may access through this Web site. Any such Web site is independent from 2039192 Ontario Inc. and/or Autogrilles, and Autogrilles has no control over, or responsibility with respect to, the information provided or activities undertaken by any such Web site. A link between Autogrilles and another Web site further does not mean that Autogrilles endorses that Web site. Autogrilles does not want to receive confidential, proprietary or trade secret information through this Web site (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to Autogrilles will be deemed non-confidential. By submitting any such information, you are granting 2039192 Ontario Inc. and/or Autogrilles an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.
We're always here to assist you! Whether you contact us by phone or email, we'll give a prompt reply to your questions, comments or concerns.
For assistance from one of our knowledgeable Auto Accessory Specialists, please call toll-free. We're happy to help!
Mailing address/company offices
Autogrilles Automotive Accessories
Box 1213
Guelph, ON N1G 5C2
Canada
Telephone
| Customer service: | 1-262-620-6798 |
| Hours: M-F 6:00am-5:00pm* | |
| Phone sales: | 1-262-620-6798 |
| Hours: Mon-Thu 5:30am-6:00pm; Fri 5:30am-5:00pm; Sat-Sun 6:00am-3:30pm* | |
| Direct: | 1-262-6798 |
| Fax: | 519-265-0609 |
| Order by email: |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| Order status info: | This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
| Cancel an order: | This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
| Returns & exchanges: | This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
| Affiliate program: | This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
| Customer service: | This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
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